Research shows that to cope with information overload, people take shortcuts. They will attempt to lessen their cognitive load by ignoring some information and looking for signals of credibility and relevance.
We’ve studied the signals and shortcuts people use when looking for legal information. We learned, for example, that people put great value in knowing the source of information. They look for signals the information has been reviewed by someone who knows the law. And for signs the information is current.
We’ve distilled these and other learnings into the public legal information best practices. The Quality Mark can be used on information that substantially follows the best practices. Using the Quality Mark on your information signals that it is trustworthy and relevant for the public.
Do you produce free legal information that is primarily intended for use by the public in British Columbia? Learn the three steps to qualify to use the Quality Mark on your information.