A group of British Columbia organizations that produce public legal information teamed up to learn more about this phenomena. We set out to identify the signals and shortcuts people use when looking for legal information. We dug into the research on how people find information. We compared notes on our own practices. We did testing with people directly.
We learned a number of things. We learned, for example, that people put great value in knowing the source of information. We learned they look for signals that legal information has been reviewed by an expert — someone who knows the law. We learned they look for signs the information is current.
We took this learning and distilled it into a set of public legal information best practices. Using these practices can help make your legal information stand out and more likely to be used. They can help your information be understood and truly impactful for your audience.